Customer Support Representative - Premium Energy Solutions

Join Sequential Technologies International as a Customer Support Representative and become the trusted voice for Chariot Energy customers in a dynamic, fast-paced environment. Based in the vibrant hub of Canggu, Bali, you’ll play a crucial role in ensuring our customers have a seamless experience with our premium energy solutions. As part of our dedicated support team, you’ll handle customer inquiries, resolve issues, and provide exceptional service to our valued clients.

At Sequential Technologies International, we are committed to delivering innovative energy solutions that empower our customers to live sustainably. Our team is passionate about what we do, and we foster a collaborative and supportive work environment. By joining us, you’ll have the opportunity to grow your career while making a meaningful impact in the energy sector.

In this role, you’ll be responsible for handling customer interactions through various channels, including phone, email, and live chat. You’ll need to be a quick learner, adaptable to new technologies, and committed to providing top-notch customer service. With 2-3 years of experience in customer support or a related field, you’ll bring a wealth of knowledge and skills to our team.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints through phone, email, and live chat
• Provide technical support for Chariot Energy products and services
• Resolve customer issues efficiently and effectively
• Document customer interactions and maintain accurate records
• Collaborate with the sales and technical teams to ensure customer satisfaction
• Stay updated with the latest industry trends and best practices in customer support
• Assist in training and mentoring new team members
• Contribute to the continuous improvement of customer support processes

🎓 Kualifikasi & Syarat

• 2-3 years of experience in customer support or a related field
• Strong communication and interpersonal skills
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or Zendesk
• Familiarity with energy industry terms and concepts
• Ability to work well under pressure and meet tight deadlines
• Bachelor's degree in a related field (preferred but not required)
• Certification in customer service or a related field (preferred)
• Fluency in English and Bahasa Indonesia

🛠️ Keahlian

Lowongan Terkait