Head of Service - Hospitality Leadership Role

Join PT Gulapadi Jatim Grup as a Head of Service and lead our dynamic hospitality team in Surabaya! This is a unique opportunity to shape exceptional guest experiences while driving operational excellence in a fast-paced environment. As the face of our service standards, you'll be responsible for delivering outstanding service to our guests and ensuring our team excels in their roles. With a focus on continuous improvement and a commitment to excellence, you'll play a pivotal role in elevating our hospitality standards.

PT Gulapadi Jatim Grup is a renowned name in the hospitality industry, known for its commitment to delivering exceptional guest experiences. Located in the vibrant city of Surabaya, our hotel offers a blend of modern amenities and rich cultural heritage. As the Head of Service, you'll have the opportunity to work in a dynamic and fast-paced environment, where your leadership and strategic thinking will make a significant impact.

In this role, you'll be responsible for overseeing the day-to-day operations of our service department, ensuring that our guests receive the highest level of service and attention. You'll work closely with our team to develop and implement service standards, train and develop our staff, and drive continuous improvement initiatives. With a focus on teamwork and collaboration, you'll be an integral part of our hospitality team, helping us to deliver exceptional guest experiences.

📋 Tanggung Jawab Pekerjaan

• Oversee the day-to-day operations of the service department, ensuring that our guests receive the highest level of service and attention.
• Develop and implement service standards and protocols to ensure consistency and excellence in guest service.
• Train and develop our service staff, providing ongoing support and guidance to help them excel in their roles.
• Drive continuous improvement initiatives, identifying areas for enhancement and implementing changes to improve our service standards.
• Work closely with other departments to ensure that our service standards are aligned with our overall business objectives.
• Monitor and analyze service performance metrics, providing regular reports and recommendations to the management team.
• Ensure that our service department is fully compliant with all relevant regulations and industry standards.
• Act as a key liaison between the service department and our guests, addressing any concerns or issues in a timely and professional manner.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in a leadership role within the hospitality industry.
• Proven track record of successfully leading and managing a service team.
• Strong knowledge of industry best practices and trends in guest service and hospitality management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work well under pressure and manage multiple tasks and priorities effectively.
• Strong organizational and problem-solving skills.
• Proficiency in using relevant hospitality management software and tools, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

🛠️ Keahlian

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